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Frequently Asked Questions
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MY RESULTS CAME VIA EMAIL BUT I CANT VIEW THEM ?If you’ve received a link to view your results VIEW THEM. The link will expire 30days from the day it arrives in your email. If the link doesn’t work, that means you have to view the results on a computer/laptop. NOT an iPad or your handheld device.
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WHY DO YOU DISPUTE ADDRESSES / NUMBERS / JOBSIt’s best to
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WHY ARE MY SCORES DIFFERENT ON CREDIT KARMA THAN EXPERIAN?This is completely normal. Both sites simply use a different scoring module. Credit karma uses VANTAGE and experian uses FICO. They report different things and have different level of sensitivity to certain accounts. This also goes for the three different bureaus. (EXPERIAN / TRANSUNION / EQUIFAX) VANTAGE = 450 - 990 SCORING FICO = 200-850 SCORING
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WHAT IS CONSIDERED A BAD CREDIT SCORE?According to FICO®, a credit score between 300 and 579 is considered poor or bad, and scores between 580 and 669 are fair. Any score below 670 is generally considered a bad credit score, but there are ways to improve your credit.
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HOW MANY POINTS WILL MY CREDIT INCREASE?This is not something that can be pinpointed. What is important, is to remember the main factors that play a part in your score in general, and manage your activity. ALL POINTS MATTER !
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SHOULD I PAY OFF MY ACCOUNT IN COLLECTIONS ?No! DO NOT pay of any closed account unless you have contacted the current holder, reached a settlement and they have agreed to DELETE that account off of your report permanently. If they say they will only update it as “PAID”, DO NOT PAY OFF THE COLLECTIONS as your score will drop drastically. Make sure that the agreement is in writing and states that they will DELETE the account permanently before paying. I’d also advise you to record the phone call as backup
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HOW LONG DOES CREDIT REPAIR TAKE ?Unfortunately, there’s no way to predict how long it will take to repair your credit, as every credit report is unique. Credit bureaus are required to respond and resolve credit disputes within 30 days—sometimes 45 days in special circumstances. Though that seems like a short timeline, the average consumer may have multiple errors that need to be disputed, so it could end up taking anywhere from three to six months.
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IF YOURE DISPUTING AN OPEN CARD SHOULD I STILL KEEP PAYING THE MONTHLY BILL ?YES! As long as you have an OPEN card on your account, keep it in good standing. If you cannot manage to do that then have it closed before it causes more damage to your credit score. However, keep in mind that a revolving (credit card) is beneficial in helping BUILD your credit.
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I DON’T HAVE ANY CREDIT HISTORY AND MY SCORE IS UNAVAILABLE.This is completely normal! The CFPB considers this “ invisible credit” . The good news is that it only takes a few months of active credit activity to accumulate enough information for the bureaus to calculate a score. This does not mean your score is “0”. The first fix to this is to apply for a secured or traditional (regular) credit card. You may have a relatively low limit but if you make consistent ON TIME payments and keep a low usage (15%) you will see growth in little as to 3 months.
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WHAT ALL DID YOU DISPUTE?You’ll be able to view the dispute process in real time by checking your personal portal.
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ARE DELETIONS GUARANTEED?No we cannot guarantee removals. The final decision is ultimately up to the bureau. However, the more information you can provide to me to dispel any information the better. Some clients may have to go through more than one round to see change. EVERYONES CREDIT PROCESS IS DIFFERENT!
We try our best to include information on our website to enlighten prospective clients and cover all possible concerns. if you do not see your question here, feel free to use the pop up chat box in the bottom right corner.
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